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At Rucener, we want you to shop with confidence. If you are not satisfied with your purchase, please review our return and refund policy below.
We accept returns within 30 days of delivery.
To be eligible for a return, the item must be:
We reserve the right to refuse returns that do not meet these conditions.
Certain items may not be eligible for return, including:
If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery at info@rucener.com.
Please include:
After review, we may offer an appropriate solution such as a replacement, partial refund, full refund, or return authorization, depending on the situation.
To request a return, please contact us first at:
Email: info@rucener.com
Phone: +1 (973) 462-5892
Please do not send items back without contacting us first, as return instructions and return addresses may vary by product.
If the return is due to our error, such as:
we will work with you to provide an appropriate solution and, where applicable, cover the return-related cost.
If the return is for personal reasons and the item is not defective, return shipping costs may be the responsibility of the customer and may be deducted from the refund, depending on the return situation.
Returned items must be in acceptable return condition. We may reduce the refund amount or decline the return if the product shows signs of excessive wear, misuse, missing parts, or damage not caused during delivery.
Once your return is received and inspected, we will notify you of the refund status.
If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Original shipping charges, if any, are generally non-refundable unless the return is due to our error or the item arrived damaged or defective.
If you need to cancel an order, please contact us as soon as possible.
If the order has not yet been processed or shipped, we may be able to cancel it. If it has already shipped, the order will be handled according to this Return & Refund Policy.
If a customer refuses delivery without prior approval, any return shipping fees, carrier fees, or related charges may be deducted from the refund.
If you have questions about returns or refunds, please contact us:
Rucener / TOODDLY INC
389 New Jersey 10 Unit R, East Hanover, NJ 07936, USA
Email: info@rucener.com
Phone: +1 (973) 462-5892
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